1. Acceptance of Terms

These Terms of Service ("Terms") form a binding agreement between you and ChatRando ("we", "us", or "the Platform") governing your access to and use of chatrando.site, any associated subdomains, applications, APIs, and features (collectively, the "Services").

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you may not access or use the Services.

2. Definitions

"User" means any individual who accesses or uses the Services, whether as a guest or registered user.
"Account" means a registered user account created on the Services.
"Content" means any text, video, audio, image, or other data transmitted through the Services.
"Premium Services" means features available through the purchase of credits or other paid offerings.
"Community Guidelines" means the rules of conduct set forth on our community guidelines page.

3. Eligibility

You must be at least 18 years of age to access or use the Services. By using the Services, you represent and warrant that:

You are at least 18 years old.
You have the legal capacity to enter into a binding contract.
You are not barred from receiving the Services under the laws of your jurisdiction or any other jurisdiction where the Services are available.
You will comply with these Terms and all applicable laws and regulations.

We reserve the right to terminate accounts of users we discover to be underage, regardless of whether the user provided false information at signup.

4. Account Registration

You may use the Services as a guest without creating an account. If you choose to register an account, you agree to:

Provide accurate, current, and complete information.
Maintain the security of your account credentials.
Promptly update your information to keep it accurate.
Accept responsibility for all activities that occur under your account.
Notify us immediately of any unauthorized access to or use of your account.

We reserve the right to refuse registration, suspend, or terminate any account at our discretion, including for violations of these Terms or applicable law.

5. License to Use the Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use. This license does not grant you any rights to:

Modify, copy, distribute, or create derivative works based on the Services.
Reverse-engineer, decompile, or attempt to derive source code from the Services.
Use the Services for commercial purposes without our written permission.
Resell, sublicense, rent, or otherwise transfer access to the Services.
Use the Services to develop competing products or services.

6. User Content

The Services allow you to communicate with other users via text and video. You retain ownership of any content you create or transmit through the Services. By transmitting content through the Services, you grant us a non-exclusive, royalty-free, worldwide license to:

Process the content as necessary to provide the Services (routing, matching, etc.).
Analyze the content for safety, moderation, and abuse prevention purposes.
Retain anonymized aggregate metadata for service improvement.

We do not store or retain the content of your chat sessions beyond what is necessary for the purposes described in our Privacy Policy.

You represent and warrant that:

You own or have the necessary rights to all content you transmit.
The content does not violate the rights of any third party or any applicable law.
The content does not contain malware, viruses, or other harmful code.

7. Acceptable Use Policy

You agree to use the Services in compliance with these Terms, our Community Guidelines, and all applicable laws. Specifically, you agree to:

Treat other users with respect and basic civility.
Use accurate information when interacting with others.
Report violations of these Terms or our Community Guidelines.
Use security features and moderation tools as intended.

8. Prohibited Conduct

You agree NOT to engage in any of the following while using the Services:

Using the Services if you are under 18 years of age.
Transmitting sexually explicit, obscene, or pornographic content.
Engaging in or facilitating sexual activity involving minors in any form.
Harassing, bullying, threatening, intimidating, or stalking other users.
Sharing hate speech, discriminatory, or racist content.
Encouraging or facilitating violence, self-harm, or suicide.
Spamming, advertising, or soliciting other users.
Promoting or selling illegal goods or services.
Impersonating another person, entity, or service (catfishing).
Sharing personal information of others without their consent (doxxing).
Recording, screenshotting, or distributing chat sessions without the explicit consent of all participants.
Using the Services to engage in or coordinate illegal activity.
Attempting to circumvent bans, suspensions, moderation systems, or security measures.
Using automated tools, bots, scripts, or scrapers to access the Services.
Using virtual cameras to display pre-recorded content as a live feed.
Manipulating the reputation system through coordinated rating, bot accounts, or other artificial means.
Reselling, redistributing, or rebranding the Services.
Probing, scanning, or testing the vulnerability of the Services or related systems.
Interfering with or disrupting the Services or servers.
Collecting or harvesting information about other users without their consent.
Engaging in fraud, including chargeback fraud or payment manipulation.

9. AI Moderation

The Services use automated AI systems to detect and prevent violations of these Terms and our Community Guidelines. These systems analyze text messages and sample video frames in real-time to identify content that violates our policies, including (but not limited to) explicit content, weapons, hate speech, and attempts to share personal information.

By using the Services, you consent to this automated moderation. False positives may occur; we work to minimize them but cannot eliminate them entirely. If you believe your chat was incorrectly terminated or your account was incorrectly flagged, you may submit an appeal through our support channels.

10. Reporting and Enforcement

Users may report violations of these Terms using the in-app reporting system. We investigate reports promptly and may take any of the following actions in response to violations:

Issuing a warning.
Removing or restricting access to specific content or features.
Temporarily suspending the account or session.
Permanently terminating the account.
Reporting illegal activity to law enforcement.
Pursuing legal action where appropriate.

Repeated or severe violations result in escalating consequences. Certain violations (including any involving minors, credible threats, or coordinated abuse) result in immediate permanent termination and reporting to appropriate authorities.

11. Termination and Suspension

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including (but not limited to) violations of these Terms or our Community Guidelines, suspected fraud, or risk to the safety of other users.

You may stop using the Services and delete your account at any time. Upon termination of your account:

Your right to access the Services will immediately cease.
We will delete your personal data in accordance with our Privacy Policy.
Provisions of these Terms that by their nature should survive termination will continue to apply (including limitations of liability, dispute resolution, and intellectual property provisions).
Unused credits are non-refundable, except where required by applicable law.

12. Premium Services and Payments

12.1 Pricing and Currency

Prices for Premium Services are listed on the relevant pages of the Services and may change at any time. All prices are in U.S. dollars unless otherwise indicated. Local taxes and fees may apply based on your billing location.

12.2 Payment Processing

Payments are processed by Stripe. By providing payment information, you authorize us and our payment processor to charge the applicable amount. You are responsible for ensuring that your payment information is accurate and current.

12.3 Credits

Credits are non-refundable digital items that may be used to access certain Premium features. Credits do not expire but may be subject to reasonable use limits to prevent abuse. Credits have no monetary value, cannot be transferred between accounts, and may not be exchanged for cash.

12.4 Refunds

Except as required by applicable law, all payments are non-refundable. If you believe you were charged in error, contact us within 30 days through our support channels.

12.5 Chargebacks

Disputing a legitimate charge through your bank or payment provider (a chargeback) without first attempting to resolve the issue with us may result in immediate account termination and forfeiture of any remaining credits or premium access.

12.6 Auto-Renewal (where applicable)

Where the Services offer subscription-based features, those features will automatically renew at the end of each billing cycle unless you cancel before the renewal date. You may cancel at any time through your account settings; cancellation takes effect at the end of the current billing cycle.

13. Intellectual Property

The Services, including all software, designs, text, graphics, logos, and other materials (excluding User Content), are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not use our trademarks, logos, or other branding without our prior written permission.

14. DMCA / Copyright Notices

We respect the intellectual property rights of others and expect users to do the same. If you believe that content on the Services infringes your copyright, please send a notice to us containing the following information (as required by the U.S. Digital Millennium Copyright Act):

Identification of the copyrighted work claimed to be infringed.
Identification of the allegedly infringing material and its location on the Services.
Your contact information (name, address, telephone, email).
A statement that you have a good faith belief that the use is not authorized by the copyright owner.
A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner.
Your physical or electronic signature.

Send DMCA notices through our contact page.

15. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including (but not limited to) implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

We do not warrant that:

The Services will be uninterrupted, secure, or error-free.
The results obtained from the Services will be accurate or reliable.
The behavior of other users will meet your expectations or standards.
Our moderation systems will catch every violation.
Defects in the Services will be corrected.

You acknowledge that interacting with strangers carries inherent risks. We are not responsible for the actions, content, or behavior of other users.

16. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall ChatRando, its affiliates, officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including (but not limited to) loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your access to, use of, or inability to access or use the Services.
Any conduct or content of any third party on the Services, including other users.
Any content obtained from the Services.
Unauthorized access, use, or alteration of your transmissions or content.
Any errors or omissions in any content.
Any other matter relating to the Services.

Our total cumulative liability arising out of or relating to these Terms or the Services shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the event giving rise to liability, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

17. Indemnification

You agree to indemnify, defend, and hold harmless ChatRando, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

Your use of or access to the Services.
Your violation of these Terms.
Your violation of any third-party right, including any intellectual property or privacy right.
Any claim that your content or conduct caused damage to a third party.
Your violation of any applicable law.

18. Dispute Resolution

18.1 Informal Resolution

Before filing any formal dispute, you agree to first attempt to resolve the dispute informally by contacting us through our support channels. We will work with you in good faith to resolve the dispute within 60 days of your initial contact.

18.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by a recognized arbitration body in the jurisdiction specified in our Governing Law section, conducted in English. The arbitrator's decision shall be final and binding.

This arbitration clause does not apply to claims that may be brought in small claims court, claims for injunctive relief related to intellectual property, or claims that cannot be subject to arbitration under applicable law.

18.3 Class Action Waiver

To the maximum extent permitted by applicable law, you and ChatRando agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which ChatRando is established, without regard to its conflict of law provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

Nothing in this section affects your statutory rights as a consumer if you are accessing the Services from a jurisdiction with mandatory consumer protection laws.

20. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Community Guidelines, constitute the entire agreement between you and ChatRando regarding your use of the Services and supersede any prior agreements.

22. Assignment

You may not assign or transfer these Terms or your rights under them, in whole or in part, without our prior written consent. Any attempted assignment without consent is void. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.

23. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms resulting from causes beyond our reasonable control, including (but not limited to) natural disasters, acts of war or terrorism, pandemics, government actions, internet or telecommunications outages, or third-party service provider failures.

24. Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of ChatRando.

25. Notices

We may provide notices to you via email (if you have a registered account), through the Services, or by other reasonable means. Notices to us should be sent through our contact page.

26. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when the Terms were most recently revised. Material changes will be communicated to registered users via email and posted prominently on the Services at least 30 days before they take effect.

Your continued use of the Services after the effective date of the updated Terms constitutes acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Services.

27. Contact

For questions about these Terms or the Services, please contact us through our contact page.